Support and Training
Redfish Technologies is founded upon a vision of high quality systems, installed correctly and with professional care and attention. Ongoing support and maintenance is a core value of that vision and underpinning this is the application of professional, knowledgeable staff who are dedicated to this very important task.
Support
We deliver exceptional professional services through comprehensive support and training, available in various formats. Our online technical support desk serves as the initial point of contact and provides continuous access for tracking your registered support ticket. Based on the level of your support contract, you will have access to multiple options for addressing your support request. Additionally, our online technical support offers an extensive range of support materials and information.
Click “Helpdesk Support” to register and access our portal.
We know that your systems’ operational stability is crucial, so we offer top-tier support to help you manage any potential issues promptly.
Redfish Support Packages
Redfish Support Packages
Our Support Packages offer high-quality support, including regular maintenance visits and comprehensive software and hardware coverage. Redfish understands the critical nature of our systems, providing professional support from real people, onsite maintenance, and extended hardware coverage beyond standard manufacturer warranties.
SERVICE LEVEL AGREEMENT – Delivering support and maintenance services for your site by qualified Redfish engineers to ensure professional assistance is always available.
- BRONZE – our base level support with phone, email, and web assistance.
- SILVER – Offering BASE support in addition to one annual onsite maintenance and update visit.
- GOLD – Offering comprehensive base support, including two onsite maintenance and update visits annually, as well as additional emergency support coverage.
- DIAMOND – Includes BASE support, four onsite maintenance and update visits per year, and additional emergency and training support coverage.
SOFTWARE & HARDWARE COVER – offers essential product coverage for comprehensive future protection. This cover is added to your Service Level Agreement for total peace of mind.
- SHIELD – provides an extended warranty and care for manufactured products, as well as hardware loans from Redfish if feasible in the event of a critical failure.
- SHIELD PLUS – provides all the features of SHIELD, in addition to offering hot swap loan services, comprehensive training on new product updates, and remote assistance facilitated by dedicated machines maintained by Redfish.
Download the brochure from this LINK
Installation Training
Redfish Technologies, unlike many other AV integrators believes the solution delivery has as one of its key foundations customer technical and operational training. Our installations along with detailed documentation, are delivered with focused training on the products installed and how they are to be operated, this is fundamental to successful system operation and client support structures.
Redfish Technologies approaches training by ensuing we are experts in the systems being installed and how these will be applied to the clients work practices. The high quality user and technical training at the completion of the project is backed up with well documented user guides, custom quick reference guides, technical design documentation and full as-built schematic drawings.
Any system installation includes:
- Custom created user guides
- Detailed technical information
- Detailed schematics
- Workflow and management documentation
Training Packages
In addition to standard system training we have a number of training courses that can be requested to suit your particular needs, including –
- Workflow and process management
- Advanced technical understanding of digital recording software
- Implementation and integration with digital recording technology
- Advanced technical understanding of your audio and visual systems
- CCTV design, implementation and set-up and user training
Need support now?
Our Online Support Service Desk can be accessed around the clock.
